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Director, Managed Care Relationships

Westminster, California
Job ID: 392731

Current Kindred Healthcare employees apply here.

Acting as a patient advocate, you will coordinate management of care, providing ongoing support and expertise through comprehensive assessment, care planning, plan implementation, and overall evaluation of individual patient needs. Whereas most companies only focus on one aspect of clinical care, our Case Managers are full cycle, working on the entire spectrum: from care planning to discharge planning. Join us and experience your best self and work growing and advancing in a highly caring, collaborative and fun environment.

Success Profile

What do you need to be a successful Case Manager at Kindred? Here are the top traits we’re looking for:

  • Collaborative
  • Multi-tasker
  • Problem-solver
  • Organized
  • Responsible
  • Achiever

Back to Job Navigation (Success)

Kindred is a great company where you can continue to grow throughout the entire time you're here. You can even start as a CNA and work your way all the way up into management.

– Sarah, Case Manager, Kindred Hospital Clear Lake

A View of Kindred


  • Healthcare

    We offer a variety of Health Savings Account (HSA) and PPO plan options.

  • 401(k) Plan

    Employees can contribute pre-tax dollars through payroll deduction.

  • Paid Time Off

    Your work/life balance is important to us. We offer our employees a flexible Paid Time Off program.

  • Wellness Program

    We offer tools, resources and support for weight loss, stress reduction, smoking cessation and making overall healthier choices.

  • Community

    Community involvement is consistent with our company's principles and with our mission of customer service and quality care.

  • Scheduling

    No weekends or holidays.

Job Details


We are recruiting for a Director, Managed Care Relationships to join our Managed Care Department in Southern California.

An experienced Managed Care executive to lead development and execution of the Managed Care strategy, including all managed care related payor relations initiatives for assigned markets, including the Southern California Market. This individual will serve as a key market leader and critical liaison between the market’s managed care payers and Kindred Hospital Division operations and other support services (Case Management, Sales and Marketing, Business Office, etc.).  Collaborates with market colleagues to identify and execute on business development, revenue growth opportunities, systematic clinical and/or operational issues with managed care or 3rd party payors.  This position is both internal and external facing, develops and maintains effective working relationships with key stakeholders with managed care payers in the market. Executes on business development opportunities by focusing on Kindred’s value proposition and drives increased managed care penetration across the Kindred’s continuum of care.
Essential Functions (as applicable based on market and number of direct reports):
  • Develops and updates the local Market Managed Care Strategy in collaboration with Operations leadership, the regional VP, Managed Care and other market colleagues, including documentation of goals, activities, and progress achieved
  • In collaboration with the regional VP and Managed Care, determines the optimal allocation of necessary resources to effectively manage the relationships with payers in the market, including provider organizations under a contractual or risk-bearing agreement
  • Builds and maintains managed care payer relationships in support of the Managed Care strategy for each market to ensure (i)  appropriate contact and communication at all necessary levels within the payor organization (e.g. contracting, medical management, discharge planning, etc.), (ii) communication of Kindred’s value proposition (iii) resolving “barriers to entry”,  and (iv) consistency of messaging in general
  • Owns and manages all aspects of assigned portfolio of managed care and associated payor relationships, including (i) identifying opportunities to grow our managed care business and scheduling meetings with the relevant payer contacts, (ii) creating tailored presentations / materials, (iii) seeking preparation and attendance support from appropriate internal colleagues, as necessary, and (iv) leading payor meetings 
  • Sponsors and holds quarterly Joint Operating/Quality Committee (JOC/JQC) meetings with managed care payer leadership and key decision-makers to identify and pursue business growth opportunities, resolve key clinical and/or operational issues, etc.
  • Sponsors quarterly cross-divisional, cross-functional Managed Care meetings (a forum for communication between the market’s key internal constituents) to assess key managed care trends, and to inform and adjust market-based managed care strategies and contract initiatives, as necessary
  • Educates and trains core group of market operators and other internal support services (e.g. Business Office, Admission, Sales & Marketing, Medical Management, etc.) on relevant elements of new or renegotiated contracts
  • Updates and maintains payor-specific activity for assigned accounts
  • Documents critical reporting capabilities for Kindred based on payors’ evolving data needs, as identified in JQC and other meetings
  • Manages local and attends national conferences, as relevant
  • Attends relevant regional, division and district staff meetings 
Direct Responsibilities:
  • Works collaboratively with key internal constituents (e.g. Operations leadership, CFOs, other managed care team members, etc.) to establish optimal Managed Care strategy, and ensure compliance and & successful implementation
  • Directly negotiates single case agreements with acceptable managed care payors that enables assigned markets to meet their performance objectives
  • Maintains integrity of managed care information, including Managed Care databases, contract  rate dissemination and education in concert with Sr Dir Managed Care
  • Monitors and keeps current on Federal/State laws and regulations as they apply to health benefit contracts
  • Tracks and monitors all contract activity for assigned market area
  • Builds consensus with Market Executive Directors/CFO and Sr Dir Managed Care on Managed Care goals, objectives, strategies, individual contract terms, etc. 
  • Self-motivated and results oriented
  • Strong organizational and interpersonal skills, including the ability to work collaboratively in a matrix environment and with various colleagues at all levels of the organization to achieve defined market-specific goals
  • Comprehensive understanding of industry standard managed contract language and the impact on various aspects of our business
  • Ability to effectively communicate in English in verbal, written, and presentation form
  • Computer literacy
  • Demonstrated analytical abilities and proficient planning skills and  negotiation skills
  • Ability to work under stress and meet deadlines
  • Ability to travel occasionally; approximate percent of time required to travel: 10%


  • Bachelor's degree in business or related field.
  • Master's degree preferred.  
  • 10 years healthcare experience in the areas of managed care contracting and/or business development.
  • Knowledge of the Post-Acute industry preferred.
Depending on a candidate’s qualifications, this position may be filled at a different level.
If you are a current Kindred/RehabCare employeeClick Here.