Skip to main content

Call Center Representative Lacuna Health Tampa, Florida

Apply Now
Job # 413367 Date posted 08/31/2021

Description

External Description


Description - External

We are recruiting for a Part-Time Call Center Representative to join Lacuna Health. This is a Work From Home position servicing a 24/7 operations. Part-Time Hours are 24-28 hours per week. Four-six hour shifts. The schedule is available Thursday before the following week and is subject to change based on business need with a proper notice. It can include weekends and Holidays. Fluent in Spanish preferred.

Summary:
Responsible for accurately and efficiently answering calls received in the Contact Center while providing the highest level of customer service. The Representative will use the appropriate procedures, tools and equipment to answer inquiries and relay messages

Essential Functions:

  • Handle inbound calls in a manner that fall within the service level agreement (SLA) established for the department
  • Display the ability to understand the reason/needs for the patient or clinicians call and page or contact the appropriate physician to meet the caller’s needs
  • Ability to utilize and maneuver several different software systems to resolve customer inquiries
  • Accurately document caller information and navigate scripts using active listening skills
  • Meet specified goals and objectives as assigned by management on a regular basis
  • Provide exceptional customer service to all clients
  • Maintain confidentiality of account information at all times
  • Escalate any problems that may arise
  • Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
  • Maintain awareness of and actively participate in the Corporate Compliance Program
  • Assist with other projects as assigned by management

Knowledge/Skills/Abilities:

  • Positive attitude and ability to work well with others
  • Excellent communication skills
  • Professional, articulate voice
  • Ability to multi-task in several computer applications while holding a conversation with a customer
  • Enjoy working in a fast-paced environment while maintaining a professional attitude
  • Limited restrictions on availability, must be able to work weekends and holidays

Qualifications - External

Education -
• High School Diploma or higher

Experience:
• Six months of previous call center experience preferred
• Basic healthcare knowledge preferred

Depending on candidate’s qualifications, this position may be filled at a different level. 

If you are a current Kindred/RehabCare employee Click Here.


Qualifications

Apply Now
  • Benefits and Recognition

    Benefits & Recognition Our goal is to offer valuable compensation and incentive programs that enables us to attract, reward, retain, and motivate highly qualified individuals. Compensation can include bonus plans and recognition for going above & beyond.

  • Healthcare

    Healthcare We offer a variety of Health Savings Account (HSA) and PPO plan options.

  • 401(k) Plan

    401(k) Plan Employees can contribute pre-tax dollars through payroll deduction.

  • Paid Time Off

    Paid Time Off Your work/life balance is important to us. We offer our employees a flexible Paid Time Off program.

  • Wellness Program

    Wellness Program We offer tools, resources and support for weight loss, stress reduction, smoking cessation and making overall healthier choices.

  • Community

    Community Community involvement is consistent with our company's principles and with our mission of customer service and quality care.

High Standards Icon

You have high standards. So do we. Find your future with Kindred, the nation’s largest specialty hospital company. A career here will allow you to learn, thrive and grow in a positive and supportive environment where your input matters. Join us and see all that you can accomplish when you combine your talent, skills and dedication with a highly successful and compassionate healthcare leader.

High Standards Icon

Nursing excellence practiced here. Kindred is the nation’s largest specialty hospital company, and our nurses are a big reason why. Here, you’ll engage our patients and their families by providing the skill, comfort and compassionate care needed for the best possible outcomes and reducing lengths of stay and unnecessary re-hospitalizations. Join our dedicated staff and gain valuable experience as you learn, grow and thrive in a positive and empowering environment.

High Standards Icon

Rehabilitation is the key to everything we do. And our caring, compassionate therapists are proud to lead the way. As one of the largest providers of rehabilitation therapy in the country, we’ve been managing rehab for more than 30 years. Whether you are a physical, occupational or speech-language therapist, we have opportunities that allow you to provide exceptional care in an environment committed to career growth and continual learning and support.

Recently Viewed Jobs

You have not viewed any jobs yet.

Saved Jobs

You have not saved any jobs yet.

Sign up for Job Alerts

Get the latest job openings based on your interests, skills and background sent directly to your inbox.

Sign up for Job Alerts

Get the latest job openings based on your interests, skills and background sent directly to your inbox. Click "Add" after entering your interests, then click "Sign Up" and we’ll email you when an opening matches your criteria.

Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

Connect with Our Recruiters

Share some preliminary info about yourself and we will contact you to discuss your interests and career and future opportunities.

Connect with Our Recruiters

Please note this is NOT an application to a specific job. To apply for a specific job please click here and complete an online application.

When is the best time to reach you?

In which discipline do you work?
In which setting do you work?
Which setting are you most interested in learning about?