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Clinical Liaison - IRFSpringfield, Missouri

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Job # 417937 Date posted 09/30/2021

Description

The Mercy Rehabilitation Hospital is a partnership between Mercy and Kindred Healthcare.  The hospital provides inpatient rehabilitation services for patients recovering from strokes, brain or spinal-cord injuries, amputations, complex orthopedic injuries and other conditions.   The greatest feature of the rehabilitation hospital is our dedicated team of clinicians. These rehab professionals provide the exceptional patient care for which Mercy is known, with an emphasis on improving individual functional ability and quality of life.  Mercy Rehabilitation Hospital Springfield is accredited by The Joint Commission (TJC) as well as the Commission on Accreditation of Rehabilitation Facilities (CARF) for inpatient rehabilitation.

JOB SUMMARY:

Successful candidate’s will initiate one on one dialog with potential referral sources and maintain position relationships with current referral sources. They will design, develop and drive cutting edge sales strategies designed to increase patient admissions that leverage partner’s core competence in the area of rehabilitating medically complex patients.

The successful candidate will leverage their clinical and sales expertise to promote the Hospital to prospective referral sources aiding in the patient admissions/referral process. This process begins with identifying new prospects, educating them on Hospital and clearly establishing how we are able to differentiate ourselves from the competition.  Through the building of long term relationships with these referring facilities and physicians, the successful candidate will facilitate the identification and assessment of future patient admissions factoring in length of stay, and level of acuity which should align with the outcomes expected from Kindred’s clinical expertise in rehabilitation and nursing.  The candidate can expect to spend most of their time (80% or more) in the field, making presentations, assess patients and building these long term relationships.

ESSENTIAL FUNCTIONS:

Job Specific:

  • Assist and coordinate in-take and pre-admission screening process.
  • Perform on-site (typically in referring facility) clinical judgment to determined appropriateness of patient for admission.
  • Communicates to patients and families rehabilitation and facility options. Communicates to patients determined appropriate for admission the patient’s expectations and requirements for participation.
  • Secures information relating to patients resources and benefits.
  • Demonstrates knowledge of growth, development, and the aging process for the planning and delivery of age-appropriate care.
  • Functions as initial contact for external case management and discharge planner personnel with payors and hospital facilities.
  • Completes face to face, in-service education contacts to physicians. And face-to-face, in-service educational contacts to case managers, and other professionals.
  • Inform and educate physicians, case managers, and other decision makers about the Hospital and acute rehabilitation services.
  • Performs market analysis, market research and development and implementation of marketing and business plans.
  • Assists in developing the annual market plan for the facility.
  • Develops marketing plans for assigned programs, which includes market analysis and financial feasibility studies.
  • Assists the various departments of the facility with new business and marketing plans.
  • Continuously monitors the effectiveness of new and existing marketing plans.
  • Represents the facility with business leaders, physicians, the community and the media.
  • Demonstrates excellent interpersonal skills within the facility and with the public.
  • Communicates appropriately and clearly to the Director of Business Development and the marketing staff.
  • Consults other departments, as appropriate, to collaborate in regards to marketing and business plans.
  • Demonstrates the ability to be flexible, organized and function under stressful conditions.
  • Consistently completes all assignments in a timely manner, is thorough and appropriately detailed.
  • Other duties as assigned.

Company Specific:

  • Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty
  • Completes annual health, safety, and education requirements. Maintains professional growth and development.
  • Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
  • Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patient population served.
  • Reports to work on time as scheduled; adheres to policies regarding notification of absence.
  • Attends all mandatory in-services and staff meetings.
  • Represents the organization in a positive and professional manner.
  • Complies with all organizational policies regarding ethical business practices.
  • Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
  • Maintains current licensure/certification for position, if applicable.
  • Consistently demonstrates customer service skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
  • Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.
  • HIPAA: Conduct job responsibilities in accordance with HIPAA privacy laws, follow hospital policy in provision of patient confidentiality. Able to identify patient confidentiality issues and reports to proper hospital personnel immediately.
  • Compliance: Conducts job responsibilities in accordance with standards set forth in Kindred’s Code of Conduct, Kindred policy and procedures, applicable federal and state laws, and applicable standards.

Language Skills:

  • Able to communicate effectively in English, both verbally and in writing.
  • Additional languages preferred.

Skills:

  • Basic computer knowledge.
  • Knowledge of basic equipment.
  • Appropriate telephone communication skills.

Physical and Safety Requirements:

  • Ability to clearly and effectively communicate with all constituents (patients, families, peers, and other healthcare team members) as needed. 
  • Willingness to work beyond normal working hours when necessary.
  • Must be able to drive, stand, bend, lift and move intermittently throughout day.
  • Must be able to cope with the mental and emotional stress of the position.
  • Must possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately, so that the requirements of this position can be fully met.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.

Qualifications

  • Clinical Licensure required
  • Bachelor’s degree preferred
  • Previous marketing/sales experience preferred
  • Previous clinical experience preferred with demonstrated skills in clinical assessment and EMR systems.
  • Formal Sales Training preferred
  • Valid driver’s license and clean driving record
  • Excellent oral and written communication and interpersonal skills.
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  • Benefits and Recognition

    Benefits & Recognition Our goal is to offer valuable compensation and incentive programs that enables us to attract, reward, retain, and motivate highly qualified individuals. Compensation can include bonus plans and recognition for going above & beyond.

  • Healthcare

    Healthcare We offer a variety of Health Savings Account (HSA) and PPO plan options.

  • 401(k) Plan

    401(k) Plan Employees can contribute pre-tax dollars through payroll deduction.

  • Paid Time Off

    Paid Time Off Your work/life balance is important to us. We offer our employees a flexible Paid Time Off program.

  • Wellness Program

    Wellness Program We offer tools, resources and support for weight loss, stress reduction, smoking cessation and making overall healthier choices.

  • Community

    Community Community involvement is consistent with our company's principles and with our mission of customer service and quality care.

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Rehabilitation is the key to everything we do. And our caring, compassionate caregivers and team members are proud to lead the way. If you are interested in joining our team, we have opportunities that allow you to provide exceptional care and outstanding service in an environment committed to career growth and continual learning and support.

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