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Case Manager

North Smithfield, Rhode Island
Job #: 412050
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Acting as a patient advocate, you will coordinate management of care, providing ongoing support and expertise through comprehensive assessment, care planning, plan implementation, and overall evaluation of individual patient needs. Whereas most companies only focus on one aspect of clinical care, our Case Managers are full cycle, working on the entire spectrum: from care planning to discharge planning. Join us and experience your best self and work growing and advancing in a highly caring, collaborative and fun environment.

Success Profile

What do you need to be a successful Case Manager at Kindred? Here are the top traits we’re looking for:

  • Collaborative
  • Multi-tasker
  • Problem-solver
  • Organized
  • Responsible
  • Achiever

Back to Job Navigation (Success)

Kindred is a great company where you can continue to grow throughout the entire time you're here. You can even start as a CNA and work your way all the way up into management.

– Sarah, Case Manager, Kindred Hospital Clear Lake

A View of Kindred

Benefits

  • Healthcare

    We offer a variety of Health Savings Account (HSA) and PPO plan options.

  • 401(k) Plan

    Employees can contribute pre-tax dollars through payroll deduction.

  • Paid Time Off

    Your work/life balance is important to us. We offer our employees a flexible Paid Time Off program.

  • Wellness Program

    We offer tools, resources and support for weight loss, stress reduction, smoking cessation and making overall healthier choices.

  • Community

    Community involvement is consistent with our company's principles and with our mission of customer service and quality care.

  • Benefits & Recognition

    Our goal is to offer valuable compensation and incentive programs that enables us to attract, reward, retain, and motivate highly qualified individuals. Compensation can include bonus plans and recognition for going above & beyond.

Job Details


Description

The Rehabilitation Hospital of Rhode Island in North Smithfield, Rhode Island is a joint venture between Kindred Healthcare and Landmark Medical Center.  Many of the patients we serve have experienced stroke, brain and spinal-cord injuries, amputations, complex orthopedic injuries and other conditions requiring inpatient rehabilitative services.  Our goal is to help patients achieve their highest level of recovery with a goal of returning home as soon as able. 

JOB SUMMARY:

Coordinates management of care and ensures optimum utilization of resources, service delivery and compliance with external review agencies. Provides ongoing support and expertise through comprehensive assessment, care planning, plan implementation and overall evaluation of individual patient needs. Enhances the quality of patient management and satisfaction, to promote continuity of care and cost effectiveness through the integration of functions of case management, utilization review and management and discharge planning.

Provides ongoing support and expertise through comprehensive assessment, care coordination, plan implementation and overall evaluation of individual patient needs while ensuring patient preferences.                  

Serves as a patient advocate through resource utilization, discharge planning and addressing the holistic needs of the patient.

The Case Manager (CM) is responsible for providing care coordination including needs assessment and identification of care options, communication with patients and families in an interdisciplinary environment consistent with the position's qualifications, professional practices and ethical standards. The CM shall be accountable for carrying out all responsibilities in accordance with Kindred Healthcare CORE values.

Promotes the hospital’s mission, vision, and values.

ESSENTIAL FUNCTIONS:

  • Completes departmental orientation, initial and annual competencies.
  • Assists with departmental specific performance improvement initiatives collecting and reporting data as requested by supervisor.
  • As appropriate, consults other departmental staff to collaborate in patient care delivery, identify barriers to care and or discharge and develop solutions/resolution.
  • Completes documentation per workflow timeline and content requirements including completion of the Individual Plan of Care (IPoC) per CMS guidelines.
  • Schedules family conferences and/or communicates with caregiver following each team conference and more often as needed to keep patient and designated caregiver informed of progress and provides appropriate information related to goal achievement, course of rehabilitation stay, and plans for discharge. 
  • Coordinates weekly patient care team conferences to facilitate development, monitoring and refinement of treatment plan to achieve identified patient goals and outcomes.
  • Reviews the patient’s assigned CMG and helps the team identify any potential missed comorbid conditions that are actively being treated during the patient’s stay. Communicates any findings to the HIM team. 
  • Communicates effectively with nursing, therapy and other ancillary departments to ensure proper utilization.
  • If no Lead Case Manager, the CM participates as the facility representative for national CM Conference calls and communicates new information to the facility CMs.
  • Assists with concurrent and retrospective utilization review activities including denials and appeals. Works with physicians to conduct peer review with payer medical director when indicated.
  • Ensures clinical updates are provided to all insurance payers when due and all payer communications are documented in Meditech.
  • Coordinates discharge planning needs including but not limited to; home health services, physician follow up care, durable medical equipment, medical supplies, healthcare services, outpatient therapy, dialysis, skilled nursing care, assisted living care, hospice care, private duty care, etc. Responsible for coordinating all patient care needs prior to discharge ensuring a safe thorough discharge plan. Ensures patient choice is offered and documented as per CMS’ Conditions of Participation for Discharge Planning.
  • Identifies trends that impact the quality, cost effectiveness, patient experience and delivery of care services and brings to departmental leadership meetings for discussion and action.
  • Performs intake assessment on patient within 24 to 72 hours of admission, preferably within 48 hours.
  • Performs follow-up assessments per Case Management Plan and/or hospital policy.
  • Demonstrates an ability to be flexible, organized and function under stressful situations.
  • Other duties as assigned.

Qualifications

  • Current Social Work licensure
  • Certification in Case Management or Rehabilitation Nursing preferred; for example, Commission for Case Manager Certification (CCM); Association of Rehabilitation Nurses (ARN) certification, American Case Management Association (ACM) or Board Certification in CM by the ANCC e.g.: RN-BC
  • Minimum of 2 years social work or case management experience in an inpatient setting highly preferred; acute/rehabilitation hospital experience preferred.
  • Effective oral and written communication skills in English, additional languages preferred.
  • Basic computer skills in excel, word, outlook, power point, etc. required.
  • Must have good organizational skills, time management skills and analytical ability in order to interpret information and carry out duties independently
  • Must be cooperative and have the desire to be a team player.
  • Must recognize and observe confidentiality principles.