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Systems Technician- RemoteLouisville, Kentucky

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Job # 445391 Date posted 11/11/2022


LifePoint Health has an opportunity for a Systems Technician to join our team! This position is Remote.

About LifePoint Health:

LifePoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities.We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

Essential Functions:

  • Provides customer service, technical support, surveillance, troubleshooting, maintenance, and repair at the Network Operations Center (NOC).
  • Monitors the network for alarms or certain conditions that may require special attention to avoid impact on the network’s performance.
  • Troubleshoots and recovers or corrects server and/or network problems in accordance with departmental policies and procedures.
  • Monitors network elements, including alarm conditions, ensuring immediate action when fault is detected.
  • Troubleshoots, recovers, and identifies major outage events for each network platform supported. Interfaces directly with internal and/or external customers and tracks interactions, progress, and resolution in trouble tickets.
  • Responds to and resolves problems reported by customers or management systems, working with System Engineers and the Operations team for technical issues.
  • Performs timely technical and management escalations for outstanding problems.
  • Develops and maintains an in-depth working knowledge of all products and services.
  • Participates in the activities associated with a variety of departmental projects including preparing and distributing reports, material, documentation, and coordinating tasks.
  • Establishes a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided.
  • Reviews the effectiveness of current procedures and strives to identify improvement to processes. 
  • Proactively monitor an enterprise level distributed network via HPOpenView, Solarwinds, CiscoWorks and other tools.
  • Create, update and route trouble tickets as needed using HP Service Desk trouble ticketing system in response to issues detected
  • Perform initial call out to sites for down devices. Work with remote staff to troubleshoot and attempt issue resolution.
  • Properly escalate, communicate, and route problem tickets to Level III support staff. 
  • Properly notify mid/senior management on all critical outages or faults.
  • Participate on Technical Conference Bridge for outages or faults when required.
  • Maintain timelines during an outage or fault for future reference.
  • Assist with alarm correlation and fault determination within the Data Center
  • Coordinates on site hardware dispatches with HP and IBM CE's. Monitors dispatches to ensure they are completed within SLA parameters. 
  • Create and update Shift Reports and Turnovers. Participate in the turnover process with outgoing and incoming shift teams.
  • Adhere to escalation procedures and NOC processes.
  • Respond to any additional needs from mid/upper management


  • The motivation and ability to work well in a team environment is required.
  • Self-initiative, flexibility, and ability to handle multiple tasks simultaneously required.
  • Demonstrated telephone, communications, and interpersonal skills are required.
  • Ability to follow established guidelines, policies, and procedures is required. 
  • Ability to work in a high-pressure dynamic environment and adjust to priority changes is required.
  • Ability to work off hours and weekends.



  • College Degree, Cisco and/or Microsoft certifications are highly desired.


  • 1-2 years working experience in a 24x7 Enterprise NOC OR
  • 1-2 years’ experience supporting CISCO platform to include OS and hardware OR
  • 3-5 years general IT business experience in an enterprise level environment is required.
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  • Benefits and Recognition

    Benefits & Recognition Our goal is to offer valuable compensation and incentive programs that enables us to attract, reward, retain, and motivate highly qualified individuals. Compensation can include bonus plans and recognition for going above & beyond.

  • Healthcare

    Healthcare We offer a variety of Health Savings Account (HSA) and PPO plan options.

  • 401(k) Plan

    401(k) Plan Employees can contribute pre-tax dollars through payroll deduction.

  • Paid Time Off

    Paid Time Off Your work/life balance is important to us. We offer our employees a flexible Paid Time Off program.

  • Wellness Program

    Wellness Program We offer tools, resources and support for weight loss, stress reduction, smoking cessation and making overall healthier choices.

  • Community

    Community Community involvement is consistent with our company's principles and with our mission of customer service and quality care.

High Standards Icon

You have high standards. So do we. A career here will allow you to learn, thrive and grow in a positive and supportive environment where your input matters. Join us and see all that you can accomplish when you combine your talent, skills and dedication with a highly successful and compassionate healthcare leader.

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Nursing excellence practiced here. Kindred is the nation’s largest specialty hospital company, and our nurses are a big reason why. Here, you’ll engage our patients and their families by providing the skill, comfort and compassionate care needed for the best possible outcomes and reducing lengths of stay and unnecessary re-hospitalizations. Join our dedicated staff and gain valuable experience as you learn, grow and thrive in a positive and empowering environment.

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Rehabilitation is the key to everything we do. And our caring, compassionate therapists are proud to lead the way. As one of the largest providers of rehabilitation therapy in the country, we’ve been managing rehab for more than 30 years. Whether you are a physical, occupational or speech-language therapist, we have opportunities that allow you to provide exceptional care in an environment committed to career growth and continual learning and support.

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