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Part-Time Nurse AdvocateLouisville, Kentucky

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Job # 403172 Date posted 02/22/2021


We are recruiting for a Nurse Advocate - Registered Nurse  to join Lacuna Health in Louisville, KY.
Act as the company's focal point for client. Documents and responds to customer requests and questions regarding locations and services, including instigating referral process for admission or services.  Provide guidance to customer in areas such as post-acute care, insurance coverage and navigation of the healthcare continuum.  Determine clinical level of care needed for potential patients.   Provide outstanding customer service through a variety of channels including telephone, email and live chat.
Essential Functions:
  • Act as Lacuna Health representative in dealing with patients of assigned clients.  Listen to issues and questions as reported by customers. Topics include navigating healthcare options; care services, post-acute offerings, Medicare coverage, billing issues, as well as accessing healthcare resources.
  • Utilize a variety of tools and methods to quickly provide information on patient options including but not limited to sites of service, speciality offerings, post acute care, and other related questions.  Appropriately handle a variety of customer issues including location lookup, directions, job search assistance and complaints.
  • For potential referrals, makes clinical level of care determination based on discussion, medical records, and any other pertinent clinical data.  Matches these needs to a service site location or, if not available, look up and provide alternative services.  Act as customer advocate throughout the referral process to ensure timely response and to maximize referral to admission conversion rate.  Periodically update customer throughout process.  Follow-up and track referral and admission outcomes. 
  • Acts on behalf of the customer in a healthcare advocate. Helps to educate and support customers through assisting them in post acute care decision-making.
  • Creates and maintains department manuals, documentation, abstracts, and summaries that are clear, concise, complete, correct and easily understood.
  • Maintains awareness and orientation to department performance objectives, meets standards, and assures customer satisfaction goals are met.
  • Assists in the admissions process by acting as an ambassador for customers who meet the admissions requirements.
  • Acts as liaison for outside agencies, non-plan facilities, and outside providers, in order to meet the customers needs.


  • Nursing background working across multiple areas of post-acute care.
  • Excellent analytical and problem-solving skills.
  • Ability to learn and master information related to locations and services of client.
  • Outstanding computer skills.
  • Ability to communicate effectively with empathy over the phone and enjoyment of interacting with others; excellent interpersonal skills.
  • Approximate percent of time required to travel:   5%



  • Associate’s degree required. Bachelor’s degree preferred.


  • Registered Nurse with professional licensure required. May be required to obtain licensure in additional states as dictated by business needs.


  • Minimum 3 years post-acute healthcare experience.
  • Background in Case Management or Utilization Review is preferred.
  • Background in telephonic call center strongly preferred.
Depending on a candidate’s qualifications, this position may be filled at a different level. 
If you are a current Kindred/RehabCare employeeClick Here.
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Current Kindred Healthcare employees apply here.

  • Benefits and Recognition

    Benefits & Recognition Our goal is to offer valuable compensation and incentive programs that enables us to attract, reward, retain, and motivate highly qualified individuals. Compensation can include bonus plans and recognition for going above & beyond.

  • Healthcare

    Healthcare We offer a variety of Health Savings Account (HSA) and PPO plan options.

  • 401(k) Plan

    401(k) Plan Employees can contribute pre-tax dollars through payroll deduction.

  • Paid Time Off

    Paid Time Off Your work/life balance is important to us. We offer our employees a flexible Paid Time Off program.

  • Wellness Program

    Wellness Program We offer tools, resources and support for weight loss, stress reduction, smoking cessation and making overall healthier choices.

  • Community

    Community Community involvement is consistent with our company's principles and with our mission of customer service and quality care.

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You have high standards. So do we. Find your future with Kindred, the country’s largest provider of post-acute care. A career here will allow you to learn, thrive and grow in a positive and supportive environment where your input matters. Join us and see all that you can accomplish when you combine your talent, skills and dedication with a highly successful and compassionate healthcare leader.

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Nursing excellence practiced here. Kindred is one of the largest, most successful providers of post-acute care in the country and our nurses are a big reason why. Here, you’ll engage our patients and their families by providing the skill, comfort and compassionate care needed for the best possible outcomes and reducing lengths of stay and unnecessary re-hospitalizations. Join our dedicated staff and gain valuable experience as you learn, grow and thrive in a positive and empowering environment.

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Rehabilitation is the key to everything we do. And our caring, compassionate therapists are proud to lead the way. As the largest diversified provider of rehabilitation therapy in the country, we’ve been managing rehab for more than 30 years. Whether you are a physical, occupational or speech-language therapist, we have opportunities that allow you to provide exceptional care in an environment committed to career growth and continual learning and support.

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