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Online Reputation Analyst - RemoteLouisville, Kentucky

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Job # 440446 Date posted 08/02/2022

Description

LifePoint Health has an oppurtunity for a Online Reputation Analyst! This is a remote position.

Summary:

Responsibilities will include implementing established online reputation strategies to manage online sentiment across a variety of media outlets, auditing, and business listing best practices. This individual will be responsible for the execution of the reputation program with a commitment to listening, adjusting, and communicating to exceed consumer expectations. This individual must be able to work individually on a project as well as communicate well with a team. This is a full time position.

LifePoint Health Introduction:

LifePoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities.We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

Essential Functions:

  • Manage enterprise business listings across various vendors
  • Manage and update ORM resource library (yearly and as needed)
  • Provide real-time daily monitoring of online comments/ private messages/ reviews generated through various online channels and forums
  • Manage the day-to-day maintenance of the reputation-monitoring program, in conjunction with the third-party vendor. This includes adding/removing users, location updates, trouble-shooting issues, etc.
  • Work with the Director of Online Reputation to address any trouble shooting issues with review sites or Reputation.com
  • Assist with vendor module set up, training and collateral creation
  • Provide field ORM team members with ongoing support
  • Provide live Teams trainings for field team members
  • Participate in crisis communication “event” calls when necessary
  • Participate in monthly on-call duties (one shift every 3 weeks)
  • Work inter-departmentally to ensure the Reputation program continues to meet and exceed expectations
  • Work closely with the marketing teams to identify opportunities for complementary efforts
  • Lead projects around review generation strategy

Knowledge/Skills/Abilities/Expectations:

  • Have an understanding of search engine behavior, social media, forums, blogs, ratings and reviews
  • Be quick, flexible, and capable to adjust with digital landscape
  • Possess excellent communication skills, both verbal and written
  • Possess the ability to prioritize multiple activities and tasks simultaneously and adapt to a rapidly changing environment
  • Understand the basic usage of Microsoft Office: Word, Excel, PowerPoint, Outlook, etc.
  • Maintain knowledge of basic principles of grammar, design, and privacy and copyright laws

Qualifications

Education:

Bachelor’s Degree in Marketing, Communications required

Experience:

3-5 years of experience with a recent focus on social media and community management

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  • Benefits and Recognition

    Benefits & Recognition Our goal is to offer valuable compensation and incentive programs that enables us to attract, reward, retain, and motivate highly qualified individuals. Compensation can include bonus plans and recognition for going above & beyond.

  • Healthcare

    Healthcare We offer a variety of Health Savings Account (HSA) and PPO plan options.

  • 401(k) Plan

    401(k) Plan Employees can contribute pre-tax dollars through payroll deduction.

  • Paid Time Off

    Paid Time Off Your work/life balance is important to us. We offer our employees a flexible Paid Time Off program.

  • Wellness Program

    Wellness Program We offer tools, resources and support for weight loss, stress reduction, smoking cessation and making overall healthier choices.

  • Community

    Community Community involvement is consistent with our company's principles and with our mission of customer service and quality care.

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You have high standards. So do we. Find your future with Kindred, the nation’s largest specialty hospital company. A career here will allow you to learn, thrive and grow in a positive and supportive environment where your input matters. Join us and see all that you can accomplish when you combine your talent, skills and dedication with a highly successful and compassionate healthcare leader.

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Nursing excellence practiced here. Kindred is the nation’s largest specialty hospital company, and our nurses are a big reason why. Here, you’ll engage our patients and their families by providing the skill, comfort and compassionate care needed for the best possible outcomes and reducing lengths of stay and unnecessary re-hospitalizations. Join our dedicated staff and gain valuable experience as you learn, grow and thrive in a positive and empowering environment.

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Rehabilitation is the key to everything we do. And our caring, compassionate therapists are proud to lead the way. As one of the largest providers of rehabilitation therapy in the country, we’ve been managing rehab for more than 30 years. Whether you are a physical, occupational or speech-language therapist, we have opportunities that allow you to provide exceptional care in an environment committed to career growth and continual learning and support.

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