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Employee Service Center Specialist - Remote ILouisville, Kentucky

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Job # 450384 Date posted 11/21/2022


LifePoint Health is recruiting for an Employee Service Center Specialist to join our Human Resources Department.
This is a Fully Remote opportunity. 
Responds to inquires from employees and leaders via phone and email regarding HR issues.  Provides administrative support and coordination within a fast paced HR Department that supports employees located across the United States. Answers general human resources related questions regarding policy, procedures, benefits and record information. 
About LifePoint Health:

LifePoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities.We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

Essential Functions:

  • Responds to phone calls and emails on HR related questions regarding company policies and procedures
  • Provides education on benefits, leaves of absences, payroll, HR processes and updated policies/procedures to new hires, employees, and managers
  • Investigates employee questions re:  paid time off (PTO) and payroll issues and works with internal and external departments to resolve/escalate as needed
  • Maintains electronic employee records in HR information system (SAP)
  • Provides guidance to leaders on how to access HR document resources
  • Escalates employee relations issues to the appropriate level as needed
  • Provides reports to field as requested (employee rosters, etc.)
  • Responds to site requests from regulatory agencies for personnel information
  • Participates in information sharing with co-workers; identifies trends and passes recommendations for improvement to the supervisor
  • Responds to general correspondence on unemployment benefit/claims
  • Utilizes SAP CRM to respond to customer requests for information/assistance
  • Performs other duties as assigned/needed. 


  • High degree of emotional intelligence
  • Excellent oral and written communication and interpersonal skills which include the ability to effectively communicate in a courteous manner with staff, co-workers, leadership, vendors and internal and external customers.
  • Ability to identify problems and develop solutions
  • Ability to manage several tasks simultaneously; set priorities and plan work to meet deadlines
  • Ability to work with a team to create effective departmental strategies and meet department goals.
  • Strong organizational skills, high attention to detail and customer focus.
  • Willingness to work additional hours to meet work objectives
  • Strong computer skills with working knowledge of Microsoft Office, word-processing and spreadsheet software, HRIS, Internet
  • Basic knowledge of human resources programs and specific regulations relative to human resources.
  • Maintains confidentiality of all employee information to assure employee rights are protected.
  • Represents the organization in a positive and professional manner.
  • Complies with all organizational policies regarding ethical business practices.
Service Excellence Requirements:
  • Work efforts reflect a passion for exceeding customer expectations.
  • Displays responsibility by taking ownership of quality service.
  • Exhibits a commitment to results by looking for and recommending/implementing process improvements.
  • Demonstrates commitment to interpersonal excellence through professional greetings, proper telephone etiquette, common courtesy, a professional attitude and appearance.
  • Recognizes the benefits of team collaboration.  Shows respect for fellow employees by working together to get the job done.
  • Effectively addresses customer concerns and resolves conflict in a manner that is fair to all.



  • High school diploma required; Degree preferred 


  • Minimum of 2 years customer service center or HR experience required; 3 years preferred. 
  • Prior use of a ticketing/case number system strongly preferred.
Depending on a candidate’s qualifications, this position may be filled at a different level. 
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  • Benefits and Recognition

    Benefits & Recognition Our goal is to offer valuable compensation and incentive programs that enables us to attract, reward, retain, and motivate highly qualified individuals. Compensation can include bonus plans and recognition for going above & beyond.

  • Healthcare

    Healthcare We offer a variety of Health Savings Account (HSA) and PPO plan options.

  • 401(k) Plan

    401(k) Plan Employees can contribute pre-tax dollars through payroll deduction.

  • Paid Time Off

    Paid Time Off Your work/life balance is important to us. We offer our employees a flexible Paid Time Off program.

  • Wellness Program

    Wellness Program We offer tools, resources and support for weight loss, stress reduction, smoking cessation and making overall healthier choices.

  • Community

    Community Community involvement is consistent with our company's principles and with our mission of customer service and quality care.

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