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Employee Service Center Specialist I - 11am-8pm, M-F Louisville, Kentucky

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Job ID 372326 Date posted 10/04/2019 Facility Human Resource Ops

Description

We are recruiting for an Employee Service Center Specialist I to join our Human Resources Department in Louisville, KY. 
 
Please note:  This position will be 11am-8pm, M-F.
 
Summary:
 
Responds to inquires from employees and leaders via phone and email regarding HR issues.  Provides administrative support and coordination within a fast paced HR Department that supports employees located across the United States. Answers general human resources related questions regarding policy, procedures, benefits and record information. 

Essential Functions:

  • Responds to phone calls and emails on HR related questions regarding Kindred policies and procedures
  • Provides education on benefits, leaves of absences, payroll, HR processes and updated policies/procedures to new hires, employees, and managers
  • Investigates employee questions re:  paid time off (PTO) and payroll issues and works with internal and external departments to resolve/escalate as needed
  • Maintains electronic employee records in HR information system (SAP)
  • Provides guidance to leaders on how to access HR document resources
  • Escalates employee relations issues to the appropriate level as needed
  • Provides reports to field as requested (employee rosters, etc.)
  • Responds to site requests from regulatory agencies for personnel information
  • Participates in information sharing with co-workers; identifies trends and passes recommendations for improvement to the supervisor
  • Responds to general correspondence on unemployment benefit/claims
  • Utilizes SAP CRM to respond to customer requests for information/assistance
  • Performs other duties as assigned/needed. 

Knowledge/Skills/Abilities:

  • High degree of emotional intelligence
  • Excellent oral and written communication and interpersonal skills which include the ability to effectively communicate in a courteous manner with staff, co-workers, leadership, vendors and internal and external customers.
  • Ability to identify problems and develop solutions
  • Ability to manage several tasks simultaneously; set priorities and plan work to meet deadlines
  • Ability to work with a team to create effective departmental strategies and meet department goals.
  • Strong organizational skills, high attention to detail and customer focus.
  • Willingness to work additional hours to meet work objectives
  • Strong computer skills with working knowledge of Microsoft Office, word-processing and spreadsheet software, HRIS, Internet
  • Basic knowledge of human resources programs and specific regulations relative to human resources.
  • Maintains confidentiality of all employee information to assure employee rights are protected.
  • Represents the organization in a positive and professional manner.
  • Complies with all organizational policies regarding ethical business practices.
Service Excellence Requirements:
  • Work efforts reflect a passion for exceeding customer expectations.
  • Displays responsibility by taking ownership of quality service.
  • Exhibits a commitment to results by looking for and recommending/implementing process improvements.
  • Demonstrates commitment to interpersonal excellence through professional greetings, proper telephone etiquette, common courtesy, a professional attitude and appearance.
  • Recognizes the benefits of team collaboration.  Shows respect for fellow employees by working together to get the job done.
  • Effectively addresses customer concerns and resolves conflict in a manner that is fair to all.

Qualifications

Education:

  • High school diploma required; Degree preferred 

Experience:

  • Minimum of 2 years customer service center or HR experience required; 3 years preferred. 
  • Prior use of a ticketing/case number system strongly preferred.
Depending on a candidate’s qualifications, this position may be filled at a different level. 
If you are a current Kindred/RehabCare employeeClick Here.
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Current Kindred Healthcare employees apply here.

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