COVID-19 Daily Patient Monitor - Weekends OnlyLouisville, Kentucky
We are currently recruiting for a Daily Patient Monitor to join Lacuna Health. This position will be a work from home position that can be located anywhere in the continental United States. Equipment is provided.
- Conduct daily outbound calls to patients in quarantine/isolation to monitor symptoms and conduct additional needs assessments
- Provide daily monitoring of symptoms and follow-up calls to patients not adhering to program and provide additional education and information
- Ability to utilize and maneuver several different software systems to resolve customer inquiries
- Maintain accurate and up to date information in the documentation system of follow up needs to be fulfilled in remote patient monitoring system
- Provide additional resources and education to patients
- Meet specified goals and objectives as assigned by management on a regular basis
- Provide exceptional customer service to all patients
- Maintain confidentiality of patient information at all times
- Escalate any problems that may arise
- Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
- Maintain awareness of and actively participate in the Corporate Compliance Program
- Positive attitude and ability to work well with others
- Proficient with Microsoft Office applications and ability to learn new software applications
- Excellent communication skills
- Ability to provide calm and professional communications with customers
- Professional, articulate voice
- Understand and adhere to all HIPAA and PHI privacy laws
- Ability to multi-task in several computer applications while holding a conversation with a customer
- Enjoy working in a fast-paced environment while maintaining a professional attitude
- High School Diploma
- Minimum of 6 months of previous call center experience. 2+ years of previous call center experience and additional customer service experience preferred.
- Bi-lingual skills highly desired, especially Spanish, Nepali, and Kinyarwanda
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