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Admissions Associate- FT 11-7 :30p- Baptist Memorial Rehabilitation HospitalGermantown, Tennessee

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Job # 415705 Date posted 08/30/2021


Job Summary:

This position will work under the direction of the Director of Business Development and be responsible for patient admissions, insurance verification and other insurance verification duties as directed. This individual will be responsible for obtaining the necessary demographic information of the patient which may require interviewing patients or their representatives. This position is also responsible for preparing/processing admitting forms and keeps abreast of all new insurance updates and regulations.


  • Processes referrals and coordinates admissions of all hospital patients in an efficient, responsive manner. 

  • Coordinates the flow of information through the admissions process and forwards to appropriate departments for the successful completion of admission.

  • Collect and record all information necessary for admitting patients.

  • Immediately notifies appropriate rehab liaison to perform a clinical evaluation.

  • Completes Insurance Verification Form with benefit and billing information.

  • Communicates admission status and coordinates all aspects of rehab admission.

  • Admit all patients – obtain correct general information.

  • Ensure that all admitting forms are signed.

  • Make stamper plate and patient identification bracelet upon admission.

  • Contact patient’s insurance to confirm and determine amount of coverage and benefits, deductible due, length of stay and if pre-certification is required.

  • Answers telephone promptly and courteously, providing information and completing all referral/intake forms as appropriate for each call.

  • Contacts appropriate third-party payors to verify and document inpatient and outpatient benefits and extended care benefits.
  • Notifies appropriate department if referral requires pre-certification and provides appropriate contact information.

  • Notifies appropriate departments of patient’s anticipated admission date/time.

  • Notifies the appropriate personnel of the arrival of all inpatients and arranges for an appropriate escort of all patients and families to their designated area.

  • Records and pre-admits patients using information pertinent to the admission in the computer system.

  • Informs the patient of charges not covered by their insurance and refers them to the Business Office.

  • Routes all admission forms to the appropriate departments.

  • Keeps a record of all denied admissions and the reason for denial.

  • Maintains confidentiality of patient medical records information in accordance with hospital’s defined policies and procedures.

  • Completes admitting paperwork, obtaining appropriate signatures and reviews information with the patient and family.

  • Communicates patient’s current medical status to Medical Director/appropriate clinicians when Rehab Liaison is unavailable.

  • Notifies referral sources of admission status and arranges transfer within a timely manner.
  • Coordinates denial information with liaisons for follow-up communication to referral sources, families and physicians.

  • Continuously updates referral logs.

  • Provides current list of all pending referrals.

  • Presents current clinical information and estimated admission date at Admission meeting.

  • Provides monthly information on conversion ratios.



  • High School Diploma required.Some college preferred.

  • Minimum of 2 years’ experience in Admitting and/or medical insurance preferred.

  • Experience in handling patient admissions preferred.

  • Extensive knowledge of insurance and their benefits and admitting forms.

  • Proficiency in recording admission reservations.

  • Management experience preferred.

  • Basic computer knowledge including Outlook, Excel, PowerPoint and Word

  • Must be able to read, write, and speak the English language.

  • Good communication skills.

  • Ability to work harmoniously with other personnel.

  • Ability to deal tactfully with patients, hospital staff and the general public.

  • Med-Surg hospitals and systems (for profit and non-profit) knowledge desired

  • Must be able to follow written and oral instructions.

  • Must maintain a professional demeanor and appearance to reflect proper image for the hospital and the board members, medical staff, community leaders and fellow employees.

  • Must have good organizational skills and analytical ability in order to interpret information, and carry out duties independently.

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      • Benefits and Recognition

        Benefits & Recognition Our goal is to offer valuable compensation and incentive programs that enables us to attract, reward, retain, and motivate highly qualified individuals. Compensation can include bonus plans and recognition for going above & beyond.

      • Healthcare

        Healthcare We offer a variety of Health Savings Account (HSA) and PPO plan options.

      • 401(k) Plan

        401(k) Plan Employees can contribute pre-tax dollars through payroll deduction.

      • Paid Time Off

        Paid Time Off Your work/life balance is important to us. We offer our employees a flexible Paid Time Off program.

      • Wellness Program

        Wellness Program We offer tools, resources and support for weight loss, stress reduction, smoking cessation and making overall healthier choices.

      • Community

        Community Community involvement is consistent with our company's principles and with our mission of customer service and quality care.

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      Rehabilitation is the key to everything we do. And our caring, compassionate caregivers and team members are proud to lead the way. If you are interested in joining our team, we have opportunities that allow you to provide exceptional care and outstanding service in an environment committed to career growth and continual learning and support.

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      • Administrative, Germantown, Tennessee, United StatesRemove

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