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Accounts Receivable Patient Financial Services Representative - RemoteFranklin, Tennessee

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Job # 442748 Date posted 09/02/2022


LifePoint Health is recruiting for or an Accounts Receivable Representative to join our Kindred Rehabilitation Services Division! This is a remote position. 
This position is responsible for preparing, mailing and/or electronically transmitting primary or secondary claim forms, and patient invoices according to established office procedures and time frames.  This includes but is not limited to, all patient financial papers being complete; cash posting; and collection follow up calls to the appropriate payer.  This position will work with members of the CBO as well as the Kindred Healthcare partnership hospitals to ensure all day to day operations that affect accounts receivable function are addressed.
About LifePoint Health:
LifePoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities.We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.
  • A/R management of insurance plans and reconciliation of past due accounts; fielding inquiries from external and internal clients; daily billing. 
  • Update insurance and demographic information as necessary for correct/clean claim submission.
  • Understand and interpret insurance and Medicare explanation of benefits, knowing when and how to resubmit claims for maximum reimbursement.
  • As assigned, follow up on claims billed to insurance but not yet paid according to established follow up procedures.
  • Initiate appropriate requests for refunds to patients, employers, or insurance companies as necessary and according to billing office policies.
  • Collection follow up with appropriate payer via internet or telephone
  • Assist other coworkers and hospital staff with requests, in a timely and professional manner.
  • Provide superior communications with managers and hospital contacts. 
  • Document and note all actions taken regarding customer accounts according to office policy.
  • Ensure all insurance information is accurate and keep abreast of new insurance updates and regulations.
  • Ability to effectively solve problems, exchange ideas, and actively listen in a team environment.
  • Demonstrates willingness to accept additional duties as assigned and complete by deadlines negotiated with supervisor.
  • Knowledge of MS office required; intermediate Excel skills preferred.   
  • Strong analytical, research and problem solving skills.
  • Exceptional communication and email management skills
  • Ability to multi-task effectively, think critically, and to take initiative.  


  • High school diploma required. Some college preferred.
  • Minimum of 2 years experience in medical billing capacity.
  • Experience in third party and Medicare billing and collections.
Depending on a candidate’s qualifications, this position may be filled at a different level. 
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  • Benefits and Recognition

    Benefits & Recognition Our goal is to offer valuable compensation and incentive programs that enables us to attract, reward, retain, and motivate highly qualified individuals. Compensation can include bonus plans and recognition for going above & beyond.

  • Healthcare

    Healthcare We offer a variety of Health Savings Account (HSA) and PPO plan options.

  • 401(k) Plan

    401(k) Plan Employees can contribute pre-tax dollars through payroll deduction.

  • Paid Time Off

    Paid Time Off Your work/life balance is important to us. We offer our employees a flexible Paid Time Off program.

  • Wellness Program

    Wellness Program We offer tools, resources and support for weight loss, stress reduction, smoking cessation and making overall healthier choices.

  • Community

    Community Community involvement is consistent with our company's principles and with our mission of customer service and quality care.

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You have high standards. So do we. Find your future with Kindred, the nation’s largest specialty hospital company. A career here will allow you to learn, thrive and grow in a positive and supportive environment where your input matters. Join us and see all that you can accomplish when you combine your talent, skills and dedication with a highly successful and compassionate healthcare leader.

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Nursing excellence practiced here. Kindred is the nation’s largest specialty hospital company, and our nurses are a big reason why. Here, you’ll engage our patients and their families by providing the skill, comfort and compassionate care needed for the best possible outcomes and reducing lengths of stay and unnecessary re-hospitalizations. Join our dedicated staff and gain valuable experience as you learn, grow and thrive in a positive and empowering environment.

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Rehabilitation is the key to everything we do. And our caring, compassionate therapists are proud to lead the way. As one of the largest providers of rehabilitation therapy in the country, we’ve been managing rehab for more than 30 years. Whether you are a physical, occupational or speech-language therapist, we have opportunities that allow you to provide exceptional care in an environment committed to career growth and continual learning and support.

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