Accounts Receivable Patient Financial Services Representative - RemoteFranklin, Tennessee
- A/R management of insurance plans and reconciliation of past due accounts; fielding inquiries from external and internal clients; daily billing.
- Update insurance and demographic information as necessary for correct/clean claim submission.
- Understand and interpret insurance and Medicare explanation of benefits, knowing when and how to resubmit claims for maximum reimbursement.
- As assigned, follow up on claims billed to insurance but not yet paid according to established follow up procedures.
- Initiate appropriate requests for refunds to patients, employers, or insurance companies as necessary and according to billing office policies.
- Collection follow up with appropriate payer via internet or telephone
- Assist other coworkers and hospital staff with requests, in a timely and professional manner.
- Provide superior communications with managers and hospital contacts.
- Document and note all actions taken regarding customer accounts according to office policy.
- Ensure all insurance information is accurate and keep abreast of new insurance updates and regulations.
- Ability to effectively solve problems, exchange ideas, and actively listen in a team environment.
- Demonstrates willingness to accept additional duties as assigned and complete by deadlines negotiated with supervisor.
- Knowledge of MS office required; intermediate Excel skills preferred.
- Strong analytical, research and problem solving skills.
- Exceptional communication and email management skills
- Ability to multi-task effectively, think critically, and to take initiative.
- High school diploma required. Some college preferred.
- Minimum of 2 years experience in medical billing capacity.
- Experience in third party and Medicare billing and collections.
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