Skip to main content

Registered Nurse - Patient Experience Manager - University Hospitals Rehabilitation HospitalBeachwood, Ohio

Apply Now

Current Kindred Healthcare employees apply here.

Job ID 387766 Date posted 06/30/2020


Position Summary/Essential Duties:

  1. Under the direction of the Chief Experience Officer, partners collaboratively with all levels of hospital leadership to plan, develop, and act as a resource for programs and processes to ensure the highest patient & family engagement, and employee engagement in the patient experience.Oversees project goals and outcomes and effectively communicates with team, sponsors, and executive leadership.
  2. Works with the president and system patient experience team to develop annual plan to ensure short and long-term objectives are met to improve the patient experience/HCAHPS initiatives to meet hospital goals.
  3. Monitors national trends and develops hospital priorities.
  4. Collects, tracks, and analyzes data to identify trends and opportunities for optimizing services outcomes.
  5. Effectively develops teaching and training materials for learners as needed
  6. Acts as internal liaison to survey vendor and UH Quality Center Services in regards to Patient Experience.


Experience & Knowledge:

Minimum 5 years of professional and relevant experience, inclusive of 3 years demonstrated management experience. Requires critical thinking skills, decisive judgment, ability to communicate effectively, and work collaboratively. Proficiency in Microsoft Office required. Excellence in time management, multi-tasking and interpersonal skills are a must.

Apply Now

Current Kindred Healthcare employees apply here.

High Standards Icon

Rehabilitation is the key to everything we do. And our caring, compassionate caregivers and team members are proud to lead the way. If you are interested in joining our team, we have opportunities that allow you to provide exceptional care and outstanding service in an environment committed to career growth and continual learning and support.

Recently Viewed Jobs

You have not viewed any jobs yet.

Saved Jobs

You have not saved any jobs yet.

Sign up for Job Alerts

Get the latest job openings based on your skills and background sent directly to your inbox.

Sign up for Job Alerts

Get the latest job openings based on your skills and background sent directly to your inbox. Click "Add" after entering your interests, then click "Sign Up" and we’ll email you when an opening matches your criteria.

Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

  • Registered Nurse, Beachwood, Ohio, United StatesRemove
  • Nursing, Beachwood, Ohio, United StatesRemove

Connect with Our Recruiters

Share some preliminary info about yourself and we will contact you to discuss your career and future opportunities.

Connect with Our Recruiters

Please note this is NOT an application to a specific job. To apply for a specific job please click here and complete an online application.

When is the best time to reach you?

Which discipline do you work in?
Which setting do you currently work in?
Which setting are you most interested in learning about?