Receptionist- PRN Sat/Sun (Weekend Coverage)Austin, Texas
Operates a console telephone switchboard in order to relay incoming, outgoing and interoffice calls. Greets and receives visitors and directs as appropriate.
A: Job Specific
-Courteously answers, routes and screens outside calls to the proper department or extension number, transfers calls, takes accurate messages and/or holds calls when necessary.
-Answers and screens in-house calls in order to take phone messages for doctors and staff personnel, requests for pages and to complete calls for patients who may need assistance.
-Greets visitors, vendors, physicians and identifies self and briefly explains hospital policies (parking/visitation) if called upon; directs to proper location as needed.
-Pages code blue, fire alerts, stat calls, emergency calls, physicians, and staff, per protocol.
-Informs appropriate personnel of meetings, fire drills, disaster drills and other hospital functions by announcing them over the intercom.
-Maintains a file of hospital personnel and departments by name and extension number as well as phone numbers of hospitals within the area.
-Maintains an alphabetical and numerical log of patient names, room numbers and telephone extensions in order to expedite the relaying of calls.
-Monitors emergency patients when entering the hospital main entrance. Notifies clinical manager when necessary.
-Receives disaster information, notifies proper personnel and departments. Signals all clear when appropriate.
Education: High school diploma or equivalent.
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